Plain language empowers
How can we use plain language as a measure to help people help themselves? How do we convey critical information in times of crisis? How do we write for people with special needs? PLAIN 2019 will attempt to answer these questions in our first concurrent session: Plain language empowers.
Understanding is vital in building trust between individuals and institutions. It is the responsibility of the sender to enable the user, the reader, to understand critical information. Enabling people to find what they need, to understand what they read and to act accordingly gives the individual autonomy and control.
Conveying critical information in a comprehensive way is one of the key responsibilities of any authority. Information regarding an individual’s welfare, such as health, is particularly important. For example, does the medical information you receive enable you to understand your own medical situation? And are you able to act accordingly?